Team Management

Accounts (agent groups), team members (CRS users), and who controls what.

📄️ List accounts (agent groups) with agents, channel and status.

List accounts (agent groups) with agents, channel and status.

Create an account (with regions + assigned managers).

List team members (CRS users) with role, regions and status.

Create a team member (role, regions, reports-to, controlled accounts).

List account categories/channels (OTA / B2B / B2C / ...).

List the roles assignable to a team member (for the role picker).

Get an account by id.

Update an account.

Get a team member by id.

Update a team member.

List the accounts a member controls.

Replace the full set of accounts a member controls.

Add an agent (user) to an account.

Assign one account to a member.

Unassign one account from a member.

Activate / deactivate an account.

Activate / deactivate a team member.